Terms of Service

1. Acceptance of Terms

By accessing or using LeadWorld ("Service"), operated by LeadWorld ("we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

2. Description of Service

LeadWorld provides an AI-powered lead qualification platform that allows service businesses to capture, score, and respond to leads through customisable forms. Features include AI-generated lead scores, grade classifications, draft reply suggestions, and email notifications.

3. Account Registration

You must create an account to use the Service. You agree to provide accurate, current, and complete information during registration. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must be at least 18 years old to use the Service.

4. Subscription Plans and Payment

LeadWorld offers Free and Pro subscription plans. Paid plans are billed monthly or annually as selected at checkout. By subscribing to a paid plan, you authorise us to charge your payment method on a recurring basis. All fees are non-refundable except as required by applicable law or as expressly stated in these Terms.

We reserve the right to change our pricing at any time. We will provide at least 30 days' notice before any price changes take effect for existing subscribers.

EU Consumer Rights: If you are a consumer (an individual acting outside your professional capacity) located in the EU, you have the right to withdraw from a paid subscription within 14 days of purchase without giving any reason, unless you have already started using the paid service features. By starting your trial or subscription, you acknowledge that the 14-day withdrawal period begins immediately and may be waived once service delivery has commenced.

5. Acceptable Use

You agree not to use the Service to:

• Collect or process personal data without appropriate consent from your leads
• Send spam, unsolicited communications, or misleading messages
• Violate any applicable law or regulation
• Infringe the intellectual property rights of others
• Attempt to gain unauthorised access to the Service or its infrastructure
• Use the Service for any illegal or fraudulent purpose

6. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. You are responsible for ensuring that your use of the Service — including the collection of personal data from your leads — complies with applicable data protection laws in your jurisdiction.

7. AI-Generated Content

The Service uses artificial intelligence to generate lead scores, summaries, and draft replies. This content is provided for informational purposes only. AI-generated content may be inaccurate, incomplete, or inappropriate for your specific context. You are solely responsible for reviewing and deciding whether to use any AI-generated content before sending it to a lead or acting on it.

8. Intellectual Property

The Service and its original content, features, and functionality are owned by LeadWorld and are protected by applicable intellectual property laws. You retain ownership of all content and data you submit to the Service. By submitting content, you grant us a limited licence to use it solely to provide and improve the Service.

9. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access to the Service. We may perform maintenance, updates, or modifications that temporarily affect access. We are not liable for any damages arising from Service interruptions.

10. Termination

You may cancel your account at any time from your account settings. We reserve the right to suspend or terminate your account if you violate these Terms, with or without notice. Upon termination, your right to use the Service ceases immediately. We may retain your data for a reasonable period before deletion, as described in our Privacy Policy.

11. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will meet your requirements or that it will be error-free.

12. Limitation of Liability

To the maximum extent permitted by law, LeadWorld shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, whether incurred directly or indirectly, arising from your use of the Service. Our total liability to you for any claims under these Terms shall not exceed the amount you paid us in the 12 months preceding the claim.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice in the Service. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the Netherlands. Any disputes arising under these Terms shall first be attempted to be resolved through good-faith negotiation. If unsuccessful, disputes shall be subject to the exclusive jurisdiction of the courts of Amsterdam, the Netherlands. If you are a consumer in the EU, you may also be entitled to bring proceedings in the courts of your country of residence.

15. Contact Us

If you have questions about these Terms, please contact us at hello@leadworld.ai.